Shipping Policy

At Boxwork Inc, we are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below.

Order Processing

• Orders are typically processed within 1–3 business days after payment has been received.
• Orders are processed Monday through Friday, excluding weekends and Canadian public holidays.
• During promotional periods, holidays, or high order volumes, processing times may be slightly longer. If there is a significant delay, we will notify you by email.

Shipping Rates & Delivery Times

Shipping costs are calculated automatically at checkout based on your delivery address, package weight, and selected shipping method.

Estimated delivery times:

• Standard Shipping: 5–10 business days
• Expedited Shipping: 2–5 business days
• Express Shipping: 1–2 business days

Please note that delivery estimates begin after your order has been processed and are subject to carrier operations.

Shipping Within Canada

We proudly ship across all provinces and territories in Canada.

From time to time, Cocopod may offer free standard shipping on qualifying orders. Current shipping promotions will be displayed during checkout.

International Shipping

We currently ship to selected international destinations.

International customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These fees are not included in the purchase price or shipping charges.

Delivery times for international shipments vary depending on destination and customs clearance.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and carrier information. Tracking updates are provided directly by the shipping carrier.

Delivery Information

Please ensure that your shipping address is complete and accurate before placing your order.

Cocopod is not responsible for delays or failed deliveries resulting from:

• Incorrect or incomplete shipping addresses
• Failed delivery attempts
• Severe weather or natural disasters
• Carrier delays beyond our control
• Customs processing for international shipments

Additional shipping charges may apply if a package is returned due to an incorrect address and requires reshipment.

Damaged, Lost, or Missing Packages

If your package arrives damaged, please contact us within 7 days of delivery and include:

• Your order number
• Photos of the damaged package and products
• A brief description of the issue

If your package appears to be lost, please contact us as soon as possible. We will work with the shipping carrier to investigate and help resolve the issue. While we will do our best to assist, Cocopod cannot guarantee reimbursement for packages lost or damaged after they have been accepted by the shipping carrier.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Cocopod
Website: www.boxwork.ca
Email: contact@boxwork.ca

We are always happy to assist you.